1. How do I Run Uzzap on my phone?

• To start the Uzzap application you must find it in your phone. Typically it can be found in “Applications”, however on some phones java applications are all stored in “Games”. Simply press the “U” button to start the application.
  
  You may wish to select “Auto Start” from the Settings Button (see above) which will allow Uzzap to start automatically when the phone starts (only available on Symbian phones). You may also wish to set up a soft key on your phones front screen to give you easy access to Uzzap. For Nokia phones use the personalization options under settings to set Uzzap as a shortcut or an active standby application.
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2. How do I set up my other messenger account/s?

Go to the IM (“Instant Messaging”) button on the Main Menu. Connect to your messenger account of choice and enter your current ID and Password, then select Login.

Once you’ve established a connection you will automatically be logged in to this IM network each time you enter the Messenger program.

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3. What’s the difference between Instant Messaging and Extended Messaging?

We refer to messages with other Uzzap users as “EM” or “Extended Messaging” because of current and future enhanced features like e-SMS, e-Mail, GSM calls, etc. Messages sent to buddies on other IM networks are still called Instant Messaging.

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4. How do I invite my friends?

In the Main Menu, select the “Invite Friends” or “Add or Invite Buddies” option. These options allow you to select contacts from your phone address book and send them an SMS invitation to download Uzzap client and join our community.

Note: This feature may not be available on some phones.

You can also send invitations by IM to buddies on your other messenger accounts. Just highlight their buddy name and select the option “Invite”.

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5. What is Automatic Buddy Matching?

When you first register and log in, “Automatic Buddy Matching” will get started. This feature reads your phone address book and uploads the contacts to a server. The server then looks for matches with existing Uzzap users and shows you a list of possible new buddies. You then select from the list to add these matches to your buddy list. These people will just need to confirm that they are your friends and they get added as your Uzzap buddies. If the system can see that you and your both buddy know each other (you both know each other’s number) no approval process is required.
You can run the Buddy Matching anytime by selecting it from the Main menu.

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6. How do I add more Uzzap Buddies?

If you know of an Uzzap user who is not yet your buddy, you can add her directly by going to “Add or Invite Buddy” button on the Main Menu. This will send an add request to your friend. However she will need to approve your request.

Check the section in the Buddy List called “Pending Buddies” to see which friends have not yet approved your buddy request.

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7. How do I switch from UZZAP to my regular phone applications?

Sometimes you might want to switch take a call or check your text messages normally. On some phone models, you can switch from Messenger to regular phone functions without exiting by selecting the “Hide” command. This runs the Messenger in the background. If a new message comes in, Messenger will “wake up” from the background and display the message.

Another approach is to press and hold the menu button on a Symbian phone. This will show you a list of applications running in the phone – you can choose and switch to where you want to go.

Note: This feature may not be available on some phones.

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8. I can’t find the program after I installed it! Where is it?

• Different handsets place newly installed programs in different places. New Nokia phones usually insert these programs in the “My Own” or “Applications” folder by default. Just search for the program icon with the Uzzap logo, and that’s it.
  
  One way to make the Uzzap icon easy to find on Nokia phones is to include as one of the Active Standby apps. This means you can find it right on the default screen.
  
  On Nokia Series 60 phones, this is set by going into Settings / General / Personalization / Standby mode / Active Standby apps. Or Shortcuts
  
  QUICK TIP! :Click the Uzzap icon and Log In.
  
  You can also speed things along by setting the program to automatically log in your ID and password when you run the program.
  
  You can also tell Uzzap to start whenever your phone starts by choosing Settings from the Uzzap main menu and then choosing Auto Start.
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9. How to use The Buddy List?

• The EM Buddy List is the starting point of Uzzap. This is usually divided into:
  
  All Buddies – buddies that are currently available Most Frequent - the buddies you communicate with most often
  
  Other Contacts – Contacts that are not registered in Uzzap. These contacts can be mobile numbers, landline numbers or even just email addresses and can include overseas contacts. Where these contacts are in the Smart network you can communicate with them using E-SMS.
  
  Pending Buddies - to see which friends have not yet approved your buddy request or who have been identified by Auto Buddy Matching as people you may know and wish to invite.
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10. How do I add Uzzap Buddies?

Okay, you’re inside the program and staring at the buddy list. You can beef it up by adding buddies manually through their user ID (assuming you know what it is). From the buddy list, select “Options” and choose “Add/Invite Buddy”, then click on “Add Buddy by User ID”. Your friend will need to approve your add request. The easiest way is to activate Auto Buddy Matching and let the system add your buddies for you.

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11. What are “Other Contacts”?

• There is another kind of buddy called an “Other Contacts”. You might have friends on low end phones who can’t run the Uzzap program. But as long as they can send/receive SMS, Email or GSM calls they can still be your Uzzap Buddy. You can send special ESMS from Uzzap to your Other Contacts using a Smart mobile when they reply, you will see their messages in Messenger.
  
  Other contacts can be landline users, email users and even international contacts. This allows you to use the convenience of Uzzap to communicate with everyone you know! Most Frequent - the buddies you communicate with most often
  
  Other Contacts – Contacts that are not registered in Uzzap. These contacts can be mobile numbers, landline numbers or even just email addresses and can include overseas contacts. Where these contacts are in the Smart network you can communicate with them using E-SMS.
  
  To add Other Contacts, select “Options” while in the Uzzap Buddy List and select “Add/Invite Buddy”, then “Add Other Contact”. You can either do it “Manually” or “Add from Phonebook”. If its “Add Manually”, you have to enter the Nickname, Mobile Number and Email Address. They will now be listed in your buddy list.
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12. What about IM Buddies?

If you selected an automatic login to your other messenger accounts (IM), your buddies on these IM networks should show up in the Buddy list. However, you can’t add new IM buddies from Uzzap. You need to add buddies to by logging in directly to your IM account to do that.

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13. How do I send a message?

Just select the Buddy name from the Buddy list. Press the “fire key” or “joystick” (the middle button) on your phone. If this is a Uzzap buddy, you should see a long list of extended messaging options:

Send Message – sends an EM message (Uzzap sub to Uzzap sub)
Send Picture – sends picture from buddy list (not yet available on some phones)
Send Email – sends email to your buddy’s email address
Start GSM Call – to do a regular call (standard rates apply)
Sending Contacts – sends a copy of your contacts to your buddy
Start Group Chat – Create a multi-buddy conference
Profile – Displays the profile of the buddy, shows full status message
Remove Buddy – Takes the buddy out of your list
View History – View a history of your conversations with this buddy

Communication to other messenger accounts is more limited:
Send Message – send IM message
Invite – send an IM invitation to download Uzzap
Profile - shows full status message

With Other Contacts, your message options (dependant on the information you have for them) are:



Start GSM Call – to do a regular call
Send E-SMS– send E-SMS to your Smart contacts that are non-Uzzap
Send SMS – send regular SMS to your non-Smart mobile contacts
Send Email – send an email if you have stored an email address for this contact
Invite – Send an SMS or Email invitation to download Uzzap
Profile – shows Mobile number and nickname
Remove Buddy - Takes the SMS buddy out of your list
View History - View a history of your conversations with this buddy

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14. How do I start a GROUP CHAT?

If you want to have a shared conversation with three or more people, you can do so by clicking on a buddy, and selecting the “Start Group Chat” option. You’ll be shown your buddy list. You can then invite as many Uzzap buddies as you want to join the conversation.


This is limited only to Uzzap buddies – currently you can’t include Other Contacts or IM buddies to conferences.

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15. What does View History do?

This shows a list of your chats – even those that took place days ago. All your chats are recorded until you decide to delete them. To delete your chat history, go back to the main EM Buddy List, select Options and select “Clear Message history”.

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16. How do I create a Buddy Group?

It’s currently hidden deep in the menus, but you can create new groups of buddies, like “Officemates”, “Barkada”, “Family” and so forth. Here’s how:

a. Select a Buddy, and click on “Other Groups”
b. you can choose from your existing “Group/s” or you can create a “New Group”
c. To create a “New Group”, enter name of a new group and click on “Ok”

There is also a special group already set up for you called “My Friends”. You can put your close friends here so you can find them easily when your buddy list gets long. There is a quick way to put buddies into this group using the tick box on the communication menu. Be patient when you tick or un-tick this option since the system has to tell the server about the change before it will display on your buddy list.
You can rename any of the groups in the system including the delivered groups such as “My Friends” – you may wish to call it “Pamilya” and use it just for your family.

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17. How do I visit the Chat Rooms?

a. From the Main Menu, click on the “Chat Rooms” button.
b. Select a room from the list to enter, click to enter. Or if you already know the room, you can search it using the search bar at the bottom of chatroom navigation.
c. Enter your nickname – this may be the same or different from your usual username
d. Upon clicking ‘OK’, you enter a chatroom.
e. At this point, you can:
* Start talking to others in the chatroom
* Invite others to join the chatroom
* Send a whisper message to someone that you don’t want others to see
* List all the chatters currently in the room
* Or leave to chat another day

Just press Options to see the complete list of choices available to you.


Also from the screen showing the room list you can create a private room just for you and some of your buddies. Choose the option “Start Buddy Group Chat”, then choose which of your Buddies (from your buddy list) you want to include. They will all receive an invitation to join the room. You can also choose the option “Create room” to create a public chatroom, you can create up to 5 public rooms only.

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18. How do I connect to my Smart Buddy friends who are non-Uzzap users?

Add them in your Other Contacts list and send them E-SMS.

QUICK START

1. Downloading and Installing UZZAP

Step 1:

Ensure that your phone can access GPRS or 3G. (You can do this by accessing the Smart home page (http://m.smart.com.ph for free)

If you can’t access GPRS or 3G, send “SET ” to 211. Follow the instructions on the SMS received.

Example:



Note: UZZAP will work on either Smart GPRS or Smart Internet APN. It will also run using GSM/GPRS or 2G (recommended), UMTS or 3G (best used for internet browsing or downloading large files).

Step 2:

Send UZZAP to 7272 (FREE)

An SMS will be received. Select the link to download. Downloading is FREE of charge. The UZZAP application will automatically be downloaded to your phone.

Note: Use a 3G connection and Smart Internet APN for faster download speed.

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2. Registering your new account

Step 1:

After installing UZZAP, the Login menu will be displayed. Select “Register a new account”.

Step 2:

Once the Registration Page is displayed, fill up all the fields and select “Register”.

The system will first check the internet connection.

The username is permanent and cannot be changed in the future. Also, make sure to scroll down and enter all the required fields including the Security question.

Note: For Nokia Series 60 phones - when asked for the default access point (APN), set it to “Automatic”.

Step 3:

A successful registration page is displayed:



Note: If you are registering using a network other than Smart you will have to validate your mobile number using a pin delivered via SMS.

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3. Logging In

On the Login menu, select “Login to the Network”.

Enter your username and password.

4. The Main Menu

The Main Menu displays the buttons to access the various functions of the program.


Here’s a summary of functions:

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TIPS AND TRICKS

Uzzap has many little features to make it the quickest, easiest and best way to communicate with you friends, family and workmates. Here are a few to get you started:

Note that some versions such as Java Lite do not have all features (although we try very hard to include as many as we can). Also if you find some of these tricks do not work, make sure you have the latest version of Uzzap (currently as of 18th August that is version 2.0).

1. From the Main menu, just start typing the name of the contact you want to send a message to or call – Uzzap will take you straight to that person in the buddy list.

2. From either the buddy list or a message tab, just press the green “call” button and Uzzap will start a normal phone call for you with that person.

3. You can connect to Uzzap from anywhere in the World and in many ways (so it’s a great way to keep in touch with friends or family):

- On a mobile client on the Smart network (probably the cheapest option since you don’t have to pay for any data charges)
- On a PC using the PC client (just download it from uzzap.com/download) – Free but you need to be connected to the internet.
- From a browser window – just go to www.uzzap.com then login using your userid and password. Make sure you allow pop-ups and the Uzzap widget will open up. You can access the chat rooms from here also. Free also, but you need to pay the Internet Café or ISP.
- On a mobile client on another mobile network (anywhere in the World!). Uzzap doesn’t use much data but it’s best to be on a flat rate data plan if you want to use this option.
- Using SMS (Smart network only) – send Help to 7272 to get started. All Smart Uzzap packages include unlimited messages sent using SMS.

4. Why use Uzzap on Smart? When you use Uzzap with Smart you pay to use it but you don’t have any extra data charges. Using Uzzap on another mobile network it’s best to make sure you are on flat rate data plan to avoid big bills – you are sure to find Uzzap works out cheaper on Smart than other networks.

5. Are there other advantages to using Uzzap on Smart? You bet there are! Uzzap incorporates a high level of SMS integration. This means that if a message can’t be delivered to you in Uzzap for any reason, Uzzap will automatically send it as SMS absolutely free. We call this Assured Message Delivery.

6. Still not convinced? Using Uzzap on Smart it’s free to login and free to receive messages. If you use Uzzap on other networks you need to pay for your data even if you are just logged in and not doing anything.

7. Uzzap mobile clients are currently available for many phone models, but if you are a big time user you should consider getting a Symbian phone. Symbian allows you to keep Uzzap running in the background all the time (we call it “Always On”) so you get the most from it. To swap from Uzzap to any other function or application running in the phone, press and hold the “menu” button and scroll to where you want to go.

8. From a message tab, just start typing your reply and Uzzap will automatically open the reply window and start forming your message. Just press the Fire Key (the joystick or toggle) to send. So that means you only have to press one extra key apart from your actual message to send a reply!

9. From anywhere in the buddy list, press left on the Fire Key to go to the top of the list.

10. Uzzap works well even on a 2G mobile data connection – and this will also give you the best battery life on your phone. Just switch to 3g or UMTS if you want to download a file or browse the internet. Many current phones allow you to switch between 2g and 3g without having to restart the phone.

11. When you buy an Uzzap package on Smart it now also gives you unlimited Uzzap SMS messages (to 7676). So if you get a message delivered as SMS while you are not in the client, you can just reply knowing it is included in your package.

12. Set up Groups with people you often need to communicate with together. Now you can send them a Group message. Recipients can use “Reply All” to cc everyone back. Great for businesses and teams of any kind.

13. Don’t use your Userid as your password. Many so called hackers look for this and steal accounts. Also avoid common passwords like 123456 or ILOVEYOU.

14. You can send unlimited text messages from Uzzap on Smart using the ESMS feature. First you need to buy an Uzzap Plus! (P20) package – just go to the “U” Subscription Menu to do this. Now using your mobile client look for the Phonebook group in your buddy list. Click to open it – then choose any contact on the Smart network. All your messages to Smart contacts are unlimited!

15. Check out the options in Settings to customize how Uzzap works for you. You may like to turn off Chat room Tones if you are in busy rooms, or Auto Message Display if you get annoyed with an incoming message interrupting something else you are doing on the phone.

16. If you are out with an Uzzap friend and forget your phone – or you are low-bat, you can log in to your Uzzap account on their phone! All charges will still go to your registered mobile number so if you have a package it will be valid for messages sent in this way. You could also set your status message before you finish so your friends will know why you are out of touch.

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1. How do I share Picture on Uzzap client?

First, log on to your Uzzap account then click on the Uzzap on Menu select share media.

After selecting Share media select the image file name you would like to share.

After selecting the image file name, it will load the picture. You will have to press the option button to select which buddies would you like to send the photo.

After selecting the intended recipient you will now have the option to create your message.

After creating your message you can now send the picture.

TIPS:

1. Update Media on options to get current Images from your gallery
2. Can Send Images to Multiple UZZAP Buddies
3. Link of your image will be sent as an SMS to your offline contact. **NOTE: standard rates apply when downloading link, Php10/ 30min.
4. Only Supports High End JAVA & Symbian s60 3rd ed. Handsets
5. For JAVA Users: only “Take Picture” option is available, basically “Point-Shoot-Send”. Unable to access your native phone image gallery.
6. Symbian Users: Send Images by accessing your native phone image gallery.
7. Send Image Option on your buddy list

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CHATROOM

1. How do I join a Public Chatroom?

Step 1: From the Main Menu, select the “Chatrooms” button. A list of chatroom categories will be displayed.

Step 2: Highlight the category you wish to join, select “Options”, then select “Select Category”

Step 3: Select a room you wish to join. Max of 20 chatters per room is allowed.

Step 4: Enter your nickname (may be different from you UZZAP username)

Step 5: You can now start chatting with other UZZAP friends!

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2. What is “Whisper”? How do I send a Whisper message?

Whisper is a private message you can send to someone in a chatroom that you don’t want others to see.

To send a Whisper message, select “Options” and select “Send Whisper”. Tick the chatter/s you wish to send a private message to, type the message and send the message.

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3. How much does it cost to send a message in a Public Chatroom?

Sending messages in a Public Chatroom is FREE.

Sending of Whisper messages is UNLIMITED (free) if you are subscribed to a package. If you are not subscribed to a package, it costs P1/send.

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4. What can I do if someone is annoying me in a Chatroom?

Under options in the chatroom is a feature called “Mute”. Select this then tick the person who is annoying you. Now you will not see any more messages from them.

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5. What is a Group Chat?

A Group Chat is a shared conversation or conference between 3 or more UZZAP buddies.

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6. How do I start a Group Chat?

Select a buddy from your Buddy List, then select the “Start Group Chat” option. Tick the boxes beside the buddies you wish to invite to the Group Chat.



This is limited only to UZZAP buddies. You cannot invite IM Buddies or Other Contacts to join Group Chat.

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7. How much does it cost to send a message in a Group Chat?

Sending messages in a group chat is UNLIMITED (free) if you are subscribed to a package. If you are not subscribed to a package, it costs P1/send.

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8. What is a User Generated Chatroom (UGC)?

A User Generated Chatroom (UGC) is a public chatroom that you can create for other UZZAP chatters to join.

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9. How do I start a UGC?

In the Chatroom menu, select “Create room”, tick the boxes beside the buddies you wish to invite to join the UGC, then select the “Start Group Chat” option.



NOTE: You can only create a max of 5 UGCs.

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10. How much does it cost to send a message in a UGC?

Sending messages in a UGC is UNLIMITED (free) if you are subscribed to a package. If you are not subscribed to a package, it costs P1/send.

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11. What is the difference between a UGC and a Group Chat?

A Group Chat is a private conference. One needs to be invited to join a Group Chat. A UGC on the other hand is open to the public. People can search for the UGC room and join.

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MESSAGING

1. What’s the difference between EM (Extended Messaging) and IM (Instant Messaging)?

“EM” or “Extended Messaging” are messages sent to UZZAP buddies.

“IM” or “Instant Messaging” are messages sent to other IM / messenger networks such as YM, MSN, etc.

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2. How do I send an EM/IM message, an email, make a call?

Select a buddy from the Buddy List. Then, press the fire key or joystick (middle button) on your phone. List of options will be displayed. Select the transaction you wish to perform.

For UZZAP buddies, the following list of options is displayed:



Send Message – sends an EM message (UZZAP sub to UZZAP sub)
Send Picture – sends a picture (not yet available on some handsets)
Send Email – sends an email to your buddy’s email address
Start GSM Call – to do a regular call (standard rates apply)
Sending Contacts – sends a copy of your contacts to your buddy
Start Group Chat – creates a multi-buddy conference
Profile – displays the complete profile and full status message of your buddy
Remove Buddy – deletes the buddy from your Buddy List
View History – displays the conversation history with this buddy

For IM buddies, the following list of options is displayed:



Send Message – sends IM message
Invite – sends an IM invitation to download Uzzap
Profile – shows full status message

For Other Contacts, the following list of options is displayed: With Other Contacts, your message options (dependant on the information you have for them) are:



Start GSM Call – to do a regular call (standard rates apply)
Send E-SMS– sends an E-SMS to your Smart contacts that are non-Uzzap subscribers
Send SMS – sends a regular SMS to your non-Smart mobile contacts
Send Email – send an email if you have stored an email address for this contact
Invite – sends an SMS or Email invitation to download Uzzap
Profile – shows the mobile number and nickname
Remove Buddy – deletes the buddy from your Buddy list
View History – displays the conversations history with this buddy

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3. How do I set up my IM / other messenger account/s?

In the Main Menu, select the “Connections” button. Select a messenger account, enter your ID and Password, then select “Login”.

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4. How much does it cost to send an EM or IM?

If you are on a subscription package, sending of EMs and IMs are unlimited. If you are not subscribed to any package, you will be charged on a transactional basis (P1/send).

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5. What does View History do?

Old EM and Email messages are stored in the history.

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6. How do I delete a History?

To delete any old messages in your history, go to you EM Buddy List, select “Options”, then select “Clear Message History”

NOTE: When the number of messages stored in the history reaches 1000, it can cause performance problems. UZZAP automatically deletes old messages stored in history.

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BUDDIES

1. What is Automatic Buddy Matching (ABM)?

When you first register and login, Auto Buddy Matching (ABM) feature is initiated. This feature goes through your phonebook contacts to check which of them has an existing UZZAP account. You can then select which contacts to add to your Buddy List (subject to approval from your buddy).

You can also run ABM by selecting the “Buddy Matching” button on the Main Menu.

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2. How do I add more Uzzap Buddies?

If you know of an UZZAP subscriber who is not yet your buddy, select “Add or Invite Buddy” button on the Main Menu. This will send an add request to your buddy.

NOTE: Check the Pending Buddies group on your Buddy List to see which friends have not yet approved your buddy request.

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3. How do I invite my friends to join UZZAP?

In the Main Menu, select the “Invite All” or “Add or Invite Buddies” button. The person/people you wish to invite will receive a SMS invitation to download the UZZAP client.

NOTE: This feature may not be available on some phones.

You can also send invitations to your IM and Other Contact buddies. On the Buddy List, select the buddy you wish to invite, then select the “Invite” option.

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4. How much is it to Add and Invite a buddy?

Adding a buddy to your buddy list or inviting a buddy to join is UZZAP FREE!

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5. How do I view my Buddy List?

On the Main Menu, select the “Extended Messaging” button.

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6. How do I use the Buddy List?

The Buddy List is the starting point of UZZAP. This is usually divided into:

- All Buddies – all your buddies that are currently available
- Most Frequent – the buddies you communicate with most often
- Phonebook – a view of all your phonebook contacts so you can send messages to them using UZZAP
- IM Groups – once you connect to an IM service a new group will automatically appear containing these buddies
- Other Contacts – contacts you wish to store in the buddy list who are not registered to UZZAP
- Pending Buddies - friends that have not yet approved your buddy request or who have been identified by Auto Buddy Matching as people you may know and wish to invite
- Your own custom groups – a group you can create (ex. Family, Officemates, etc) and add buddies to

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7. What are IM Buddies?

IM (Instant Messaging) Buddies is a special group in your Buddy List that contains the contacts in your other IM accounts (ex. YM. MSN, etc) that you are logged in to.

NOTE: You cannot add new IM buddies via the UZZAP client.

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8. What are “Other Contacts”?

Other Contacts are buddies who are not registered to UZZAP. As long as your Other Contacts buddies can send/receive SMS, Email or GSM calls, you can communicate with them using UZZAP client.

NOTE: Try the UZZAP Plus! package so you can send unlimited ESMS (to Smart non-UZZAP subscribers) and emails to your Other Contacts buddies!

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9. What is the “My Friends” group? How do I add buddies here?

The My Friends group is a special group where you can add your close UZZAP buddies for easier reference.

To add a buddy to the My Friends group, select a buddy from the Buddy List, then tick on the “My Friends” option.

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10. How do I create a Buddy Group?

You can create your own buddy groups such as “Family”, “Officemates”, “Barkada” etc. You can create your own Buddy Group in 2 ways –

Option 1: Select a buddy from the Buddy List, then select the “Other Groups” option. The list of your existing groups will be displayed. Select “New Group”, enter the name of the new group and click “OK”.

Option 2: In the Buddy List, select “Options”, then select “New Group”. Enter the name of your new group and click “OK”.

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11. How do I add a buddy to a group?

There are 2 ways to add a buddy/buddies to a group –

Option 1: Select a buddy from the Buddy List, then select the “Other Groups” option. The list of your existing groups will be displayed. Tick the groups where you want to include your buddy, then click “Close”.

Option 2: Highlight a group from the Buddy List, then select “Options”. Select “Manage Groups”, then select “Manage Buddies in Group”. Tick/Untick the boxes beside the buddies you wish to add/remove from that buddy group.

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12. How do I connect to my Smart or TNT friends who are non-UZZAP users?

Find them in the Phonebook displayed in your Buddy List. Select Send Message or Send ESMS to send them a message using UZZAP. This special SMS is called ESMS and is unlimited on an Uzzap Plus! package.

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GENERAL

1. How do I download the UZZAP client?

Send UZZAP to 7272. (Best to download over 3G)

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2. How much to download the Uzzap application?

Download of the UZZAP client is FREE.

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3. Will I be charged for my WAP/3G connection when I connect to UZZAP?

No. There are no login and no browsing fees to use UZZAP. Maintaining balance of P1 is required to access the service.

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4. How do I Run Uzzap on my phone?

To start the UZZAP application, select the “U” button.

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5. I can’t find the program after I installed it! Where is it?

Different handsets place newly installed programs in different places. Nokia handsets usually insert these programs in the “My Own”, “Applications” or “Installations” folder. Other handsets may place the application in the “Games” folder.

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6. What do I do if I forget my password?

In the Login menu, select “Forgotten Password”. Enter your User ID or Mobile number.



A link will be sent to your email address. Select the link and you will be redirected to a website that will allow you to reset your password.

NOTE: Make sure your e-mail address and contact information are valid

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7. What is Auto-Start?

Auto-Start allows the UZZAP client to start automatically when the phone starts. This is only available in Symbian phones.

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8. How do I switch from UZZAP to my regular phone applications?

Sometimes you might want to switch take a call or check your text messages normally. On some phone models, you can switch from the UZZAP client to regular phone functions without logging off by selecting the “Hide” command. This runs the UZZAP client in the background. If a new message comes in, Messenger will “wake up” from the background and display the message.

Another approach for Symbian phones is to press and hold the menu button. This will show you a list of applications running in the phone – you can choose and switch to where you want to go.

NOTE: This feature is only available in SOME handsets.

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9. How much are the subscription packages?

There are 4 subscription packages: 1 Day Unli Uzzap Plus SMS (P20), 1 Day Unlimited (P10), 7 Days Unlimited (P70), 30 Days Unlimited (P300)

Premium transactions (ex. PicShare) cost P1/send

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10. What are included in a subscription package?

Message Type	Transactional	1 Day Unli Uzzap Plus SMS (P20)	1 Day Unlimited (P10)	7 Days Unlimited (P70)	30 Days Unlimited (P300)
EM (Extended Messaging)	P1	Unlimited	Unlimited	Unlimited	Unlimited
IM (Instant Messaging)	P1	Unlimited	Unlimited	Unlimited	Unlimited
ESMS	P1	Unlimited	P1	P1	P1
SMS Reply to 7676	P1	Unlimited	Unlimited	Unlimited	Unlimited
Public Chatrooms	FREE	FREE	FREE	FREE	FREE
Whisper, Group Chat, User-Generated Chatrooms	P1	Unlimited	Unlimited	Unlimited	Unlimited
PicShare	P1	P1	P1	P1	P1
Email	P1	Unlimited	P1	P1	P1
SMS	N/A	30 to Smart/TNT + 10 to other networks	N/A	N/A	N/A

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11. How will I know if my subscription is about to expire?

Subscribers will receive a notification (UZZAP client and SMS) 1 hour before the subscription ends. Another notification will be received by the subscriber upon expiry.

Upon expiry, you can subscribe to another package or continue using UZZAP for P1/send.

NOTE: Try “Renew on Expire” on the Subscription menu so that your package will automatically be renewed upon expiry.

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12. Can I not subscribe to a package and still use UZZAP?

Yes, you may not purchase a package and still use UZZAP on transactional charging (P1/message send). It is free to login, receive messages, add buddies, join/chat in public chatrooms. P1 maitaining balance required to access the service.

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PICSHARE

1. What is picshare?

PicShare (Picture Sharing) is a feature of UZZAP that allows subscribers to send & receive images via the “Share Media” button on the Main Menu.

2. What do I need to be able to share pics?

You need the latest version of client available on http://dload.uzzap.com/download/

NOTE: PicShare is only available on some handsets.

3. How do I send a picture from the UZZAP PicShare client?

Step 1: Select the “Share Media” button in the Main Menu.


Step 2: Select the image you like to share. The selected image will then be displayed.


Step 3: Select “Option”, then select “Send”. List of buddies will be displayed.


Step 4: Tick the boxes beside the buddy/buddies you wish to send the picture to.

Step 5: Type a message to come with the picture (optional)


Step 6: Select “Options” then select “Send”

4. How much does it cost to use PicShare?

Sending of a picture via UZZAP PicShare only costs P1/send.

5. Is there a size limit in sharing pics?

Size of images being transmitted is 30kb. Resizing is automatically done by the UZZAP client, making it an easier user experience!

6. Does this support any type of pic format (ex. JPEG, Bitmap, etc)?

For most Symbian handsets, PicShare feature picks up images from the phone gallery.

For most Java handsets, images are from the PicShare pictures taken and received via the UZZAP client.

7. Can I share multiple pics at a time?

As of now, you can only send one picture per message but it can be sent to multiple recipients.

8. Can I share pictures saved in both my phone and memory card?

For most Symbian handsets, yes images are taken both from your phone and memory card.

9. Can I share pics to non-UZZAP users and off-net (ex. Globe/Sun) subscribers?

This feature will be available shortly. They will receive it as an SMS with a link to download the image. Note that standard browsing rates apply for the download.

10. What if my UZZAP buddy is not logged into his/her account? Will he receive the pic I sent?

Yes, they will receive it as a SMS with a link to download the image, Note that standard browsing rates apply for the download.

11. What phones can support the PicShare client?

Currently, all Symbian 3rd Edition handsets are supported. Some high end Java phones are supported as well. Other Java and Symbian phones will be able to support PicShare soon!

12. What is the difference between sending a pic using PicShare and MMS?

UZZAP PicShare is an alternative and easier way to share pictures with your buddies since it is already built in your client.

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UZZAP ON PC

1. How can I use UZZAP on my PC?

There are 3 ways to access UZZAP in your PC –

Option 1: Download the UZZAP PC client to your computer.

Option 2: Access UZZAP via http://www.uzzap.com

Option 3: Access UZZAP via Sandbox (http:///www.mysandbox.com)

2. What computers run the UZZAP PC client?

UZZAP PC client is available on computers running in Windows XP or Vista operating systems.

A beta version is also available for LINUX operating systems.

A version for Mac OSX users is still being developed. Meanwhile, you must run Windows on your Mac to use the program.

3. How do I install the UZZAP PC client to my computer?

Step 1: Using your web browser, go to http://uzzap.com

Step 2: A dialog box will be displayed prompting you to save the installation .EXE file to your computer. Save this file. (File size: approx 3MB)

Step 3: Run the .EXE file. The UZZAP messenger program will be installed to your computer.

4. How do I run the UZZAP PC client?

Click on the UZZAP icon to start your UZZAP connection.

You can also start your connection by selecting the Windows Start button, select “All Programs”, then select “Uzzap”

NOTE: An Internet connection is needed to start UZZAP.

5. Is there a difference between using the UZZAP mobile client and the UZZAP PC client?

Yes, there are a few features that are available to your mobile client but not to the PC client. Since there is no phonebook on your PC, features that require access to your phonebook will not work (ie. Auto Buddy Matching, Phonebook group in the Buddy List, etc).

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